Refund policy

Strictly No Returns or Exchanges

At Biskut Disco, we do not accept returns or exchanges. All sales are final.

Damages and Issues

Please carefully inspect your order as soon as you receive it. If the item arrives defective, damaged, or if you received the wrong item, contact us immediately at biskutdisco@gmail.com with clear photos and your order number. We will evaluate the issue and work with you to make it right where possible.

Exceptions / Non-Returnable Items

We cannot accept returns or exchanges for the following items:

• Perishable goods (such as our food products)
• Custom or personalized products (including special orders)

Please get in touch before placing your order if you have any questions or concerns about your specific item.

Refunds

If we approve a refund after investigating your claim, we will notify you and process the refund to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to post the refund to your account.

If more than 15 business days have passed since we approved your refund and you still haven’t received it, please contact us at biskutdisco@gmail.com.

Thank you for shopping at Biskut Disco! We appreciate your understanding and support.